FAQ

13 articles

​Single Sign-on (SSO): team access with extra security level

AppFollow provides the service for all product team members: managers, product owners, marketers, analysts, developers, customer support managers and agents. Your data needs to be kept safe, that’s w…

Updated 2 weeks ago by AppFollow

Do you have a referral program?

If you’re a cost-savvy AppFollow user you might be interested in our new referral program. Right now it’s in the test mode: It’s simple — just invite new users. Once you add a friend’s email, he or s…

Updated 3 weeks ago by AppFollow

How to increase Google Play limit on replying to reviews?

Both App Store and Google Play limit the volumes of reviews that can be published within a certain time period. Don’t worry, replies will be published in any case. To not lose your replies when the l…

Updated 3 weeks ago by AppFollow

Get in touch with App Store & Google Play

If you need any support from Google or Apple developers, you can write them directly: 1. Apple Developers : Go to https://idmsa.apple.com/IDMSWebAuth/login.html?path=%2F%2Fcontact%2F&appIdKey=891bd34…

Updated 3 weeks ago by AppFollow

How to report a concern in Google Play and App Store

Reporting a concert is an effective method to clean your app page from offensive content. Usually it helps improve your conversion rate as new users don’t see this negative and more likely to downloa…

Updated 3 weeks ago by AppFollow

Why I don't see app version and device name on Google Play reviews?

In order to get more data for each review, including app version and device name set up. Google Play Console OAuth integration .

Updated 3 weeks ago by AppFollow

I don’t have owner access to Google Play account, how can I set-up the integration?

It’s possible to set-up Google Play integration via OAuth client. In this case you only need to know Client ID and Client Secret. More details about it here .

Updated 1 week ago by AppFollow

I'm tracking user reviews, can I see the version number of each review?

The version number is always available for reviews in the App Store. To see the version number for Google Play reviews, you have to set-up the integration via OAuth Client .

Updated 3 weeks ago by AppFollow

What is 'Featuring' and how it works?

What is featuring. There is a way for your app to get featured by App Store or Google Play. What does it mean? A team of editors decides what apps to display on the main page to draw users' attention…

Updated 3 weeks ago by AppFollow

How to leave a review about our web-site appfollow.io?

Our team always appreciate new reviews and any customer feedback about the service and our web-site. If you have any recommendations, noticed a bug or just want to share your opinion about appfollow.…

Updated 3 weeks ago by AppFollow

How AppFollow is publishing replies to reviews and what is the queue?

If you are answering to the reviews via AppFollow (no matter where: in personal account, via Slack Reply bot or Zendesk), all your replies are getting published based on special reply queueing princi…

Updated 3 weeks ago by AppFollow

Beta Feedback

As Android developers are allowed to perform closed tests before release, it is possible to work with beta-testers feedback in AppFollow. You can reply to beta feedback the same way you do with regul…

Updated 3 weeks ago by AppFollow

I set-up Slack integration but didn’t receive any notifications, what is wrong?

The answer depends on the type of notifications you expect to receive: Reviews — Most likely the apps you track didn’t receive any new reviews. Perhaps, you need to add more countries to see reviews …

Updated 3 weeks ago by AppFollow