FAQ

12 articles

How to increase Google Play limit on replying to reviews?

AppFollow helps you to reply to customer reviews from the Google Play Store. However, Google Play limits the volumes of reviews that can be published daily - 500 replies per day. But don’t worry, rep…

Updated 1 month ago by Vera Terengina

Featured apps and what getting into featured apps lists means

There is a way to get a surge of downloads and promote your mobile app almost for free. The way is getting into App Store and Google Play featured apps lists. What does it mean? What featured apps ar…

Updated 3 months ago by AppFollow

Get in touch with App Store & Google Play

If you need any help from Google or Apple developers, like submitting your app, paying a developer fee, or anything else, you can contact them directly. Apple Developers. Go to https://idmsa.apple.co…

Updated 3 months ago by AppFollow

How to report a concern in Google Play and App Store

Reporting a concert is an effective method to clean your app page from offensive content. Usually it helps improve your conversion rate as new users don’t see this negative and more likely to downloa…

Updated 3 months ago by Mary Kulikova

Beta testers Android reviews in AppFollow

Beta reviews help app developers get in touch with their users and improve mobile apps and games before the actual release. Google Play allows Android developers to perform closed tests before releas…

Updated 3 months ago by Kate Dudkina

How AppFollow is publishing replies to reviews and what is the queue?

If you are answering to the reviews via AppFollow (no matter where: in personal account, via Slack Reply bot or Zendesk), all your replies are getting published based on special reply queueing princi…

Updated 5 months ago by AppFollow

Why I don't see app version and device name on Google Play reviews?

In order to get more data for each review, including app version and device name set up Google Play Console OAuth integration.

Updated 5 months ago by AppFollow

I don’t have owner access to Google Play account, how can I set-up the integration?

It’s possible to set-up Google Play integration via OAuth client. In this case you only need to know Client ID and Client Secret. More details about it here.

Updated 4 months ago by AppFollow

Do you have a referral program?

If you’re a cost-savvy AppFollow user you might be interested in our new referral program. Right now it’s in the test mode:. It’s simple — just invite new users. Once you add a friend’s email, he or…

Updated 5 months ago by AppFollow

I'm tracking user reviews, can I see the version number of each review?

The version number is always available for reviews in the App Store. To see the version number for Google Play reviews, you have to set-up the integration via OAuth Client.

Updated 5 months ago by AppFollow

How to leave a review about our web-site appfollow.io?

Our team always appreciate new reviews and any customer feedback about the service and our web-site. If you have any recommendations, noticed a bug or just want to share your opinion about appfollow.…

Updated 5 months ago by AppFollow

I set-up Slack integration but didn’t receive any notifications, what is wrong?

The answer depends on the type of notifications you expect to receive: Reviews — Most likely the apps you track didn’t receive any new reviews. Perhaps, you need to add more countries to see reviews…

Updated 5 months ago by AppFollow