Jira Integration

AppFollow integration with Jira lets you stay updated about users’ complaints, bugs, and feature requests. Using it you can receive app reviews right into Jira and save time creating new issues and feature requests.

Setup

1. Add specific user for reviews. Open: https://YOURTEAM.atlassian.net/people/ > Manage Users > Invite Users

  • Email address: reviews@mg.appfollow.io
  • Pick: Jira Software

2. Setup an incoming mail handler. Open Jira Software > Jira Settings > Services > Incoming Mail

https://YOURTEAM.atlassian.net/secure/admin/ViewServices!default.jspa

Choose Mail handlers > Add incoming mail handler

Create a new issue or add a comment to an existing issue. For default reporter: reviews

3. Find an email for Jira integration. You will need to insert it into your AppFollow account. Open https://YOURTEAM.atlassian.net/secure/admin/IncomingMailServers.jspa

Copy the email from Default Cloud Mail Server. If you don’t have it, add: jira@YOURTEAM.attlasian.net

4. Open your AppFollow account > Integrations > Jira and click “Add integration”.

5. Paste the email you have just copied to the Jira Software email field.

6. Choose which reviews you want to receive: all, featured, negative or positive ones (mark the number of stars), or import reviews history. Select the language or leave it empty and get all languages.

7. Click “Add integration”.

Once it’s done, you will start getting new app reviews into your Jira account:

Do you want to reply to your users?   

Set up Zendesk, Slack, Helpshift, Help Scout, Intercom, or Usedesk integration to reply to your users.

Need help with settings? Hit the chat button on the right — we're here for you!


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