Bulk Actions with Reviews

In This Article

Overview

What do bulk actions allow to do:

Bulk actions allow you to pick several reviews on the Reply to reviews page at once and apply the same action to all of them. Fasten your workflow with reviews and ease the everyday routine.


What actions can be done by bulk actions

The following actions can be done with bulk action:

  • Reply to reviews
  • Add tag
  • Report a concern 
  • Submit pending approval review
  • Delete pending approval review

Reply to reviews with bulk action is a feature to be activated separately. Please confirm your request in our interface and your account manager will reach to confirm further details.

The other actions will be available on your account if the feature itself is activated already, eg if Report a concern is included to your current tariff plan bulk actions would be available for Report a concern as well.


How to apply bulk actions

1.Pin the checkbox for the reviews you’d like to apply bulk action to

2.Choose the available action

3.Confirm the action


h2 id="howtoreply">How to reply to reviews using bulk actions

With bulk actions you may reply in 3 different ways:

  1. Reply with a certain text. This way the same reply will be applied to all picked reviews.
  2. Reply with a template to send a specific saved reply to all chosen reviews.
  3. Reply with a Random Template from a Folder allows you to variate your replies with small effort. To use the option please create multiple templates in the according folder.

To give your messages a more human touch, will free to use Bulk actions with random Reply Templates. This will ensure that the exact same replies don't get posted one after the other, and your replies will appear more diverse to anyone browsing your app's reviews.

 More details are available in the article Reply to Reviews: Reply Templates.

Replies will be processed one by one and the answers will appear with a 5 minutes gap. Our system will proceed review one after another starting from the top selected review.   


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