Auto-tags

In This Article

Overview

Apart from adding Tags manually, it’s possible to automatically assign tags to reviews based on certain conditions. Read on to learn how to create an Auto-tag rule and choose an appropriate set of conditions.

To learn more about creating regular Tags to use in this section, check out our article about Tags.


Set up Auto-tags

  1. Expand the Reply to Reviews section in the left-hand navigation panel and click "Auto-tags". 
  2. Click "Add New Rule" in the top-right of the page.
  3. Optional: type in a name for your new Auto-tag rule.
  4. Select a condition or several conditions. Learn more about conditions in the next section of this article.
  5. Select the Tag that should be assigned when a review meets these conditions.
  6. Click Save Rule.
💡 After you set up an Auto-tag rule, it is automatically applied to new Reviews, and to all relevant Reviews from the past 2 days.

If your app has an active Zendesk App integration, applied Auto-tags are sent to Zendesk tickets as well.


Conditions

Auto-tag rules work with conditions based on review text, rating, language, translation, length, and Semantic Tags and Sentiment. Find more details about the available conditions in the tables below.

Text Conditions

Condition Description
Review text is The review is equal to the specified text
Review text is not The review is not equal to the specified text
Review text contains The review contains the specified text
Review text doesn’t contain The review doesn’t contain the specified text
Review text starts with The review starts with the specified text
Review text ends with The review ends with the specified text
💡  It’s possible to use regular phrases for these conditions. For example, if the condition “Review text contains” is “tariff|price|expensive”, then the tag is assigned to all reviews that have any of the specified words. Learn more about conditions in our article on Auto-tags and Auto-replies: Advanced Conditions.

💡 Conditions are not case-sensitive.

Rating and Length Conditions

Condition Description
Review rating/length = The review rating/length is equal to the specified number of stars/symbols
Review rating/length != The review rating/length is not equal to the specified number of stars/symbols
Review rating/length < The review rating/length is less than the specified number of stars/symbols
Review rating/length <= The review rating/length is equal to or less than the specified number of stars/symbols
Review rating/length > The review rating/length is greater than the specified number of stars/symbols
Review rating/length >= The review rating/length is equal to or greater than the specified number of stars/symbols
💡 The Review length is calculated without the title.

Other Conditions

Condition Description
Language Apply the tag to reviews in a certain language(s). *Please note that this condition refers to the review language, not the device language.
Translation
Looks for keywords in the translation text, based on the app’s [Translation] language 
Semantic Tags
Apply the tag to reviews with any or all of the selected Semantic Tags
Semantic Sentiment
Apply the tag if the review has or does not have the selected Semantic Sentiment

Learn more about conditions in our article on Auto-tags and Auto-replies: Advanced Conditions.

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