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Apart from adding Tags manually, it’s possible to automatically assign tags to reviews based on certain conditions. Read on to learn how to create an Auto-tag rule and choose an appropriate set of conditions.
To learn more about creating regular Tags to use in this section, check out our article about Tags.
Set up Auto-tags
- Expand the Reply to Reviews section in the left-hand navigation panel and click "Auto-tags".
- Click "Add New Rule" in the top-right of the page.
- Optional: type in a name for your new Auto-tag rule.
- Select a condition or several conditions. Learn more about conditions in the next section of this article.
- Select the Tag that should be assigned when a review meets these conditions.
- Click Save Rule.
If your app has an active Zendesk App integration, applied Auto-tags are sent to Zendesk tickets as well.
Auto-tag rules work with conditions based on review text, rating, language, translation, length, and Semantic Tags and Sentiment. Find more details about the available conditions in the tables below.
|Review text is||The review is equal to the specified text|
|Review text is not||The review is not equal to the specified text|
|Review text contains||The review contains the specified text|
|Review text doesn’t contain||The review doesn’t contain the specified text|
|Review text starts with||The review starts with the specified text|
|Review text ends with||The review ends with the specified text|
💡 Conditions are not case-sensitive.
Rating and Length Conditions
|Review rating/length =||The review rating/length is equal to the specified number of stars/symbols|
|Review rating/length !=||The review rating/length is not equal to the specified number of stars/symbols|
|Review rating/length <||The review rating/length is less than the specified number of stars/symbols|
|Review rating/length <=||The review rating/length is equal to or less than the specified number of stars/symbols|
|Review rating/length >||The review rating/length is greater than the specified number of stars/symbols|
|Review rating/length >=||The review rating/length is equal to or greater than the specified number of stars/symbols|
|Language||Apply the tag to reviews in a certain language(s). *Please note that this condition refers to the review language, not the device language.|
||Looks for keywords in the translation text, based on the app’s [Translation] language|
| Semantic Tags
||Apply the tag to reviews with any or all of the selected Semantic Tags|
| Semantic Sentiment
||Apply the tag if the review has or does not have the selected Semantic Sentiment|
Learn more about conditions in our article on Auto-tags and Auto-replies: Advanced Conditions.
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