Work with Amazon Appstore reviews (Amazon Developer Service)

Amazon App Store is the app store that is available on all Amazon Fire and Android devices. It serves the same purpose as the Google Play Store, Apple App Store and Microsoft App Store

Experience of other users is a crucial point in decision-making, regarding downloading your app or game from Amazon App Store. AppFollow allows you to reply to users' reviews and helps with understanding their needs. 

Please contact our support team by email, live chat, or ask your account manager directly to enable the reply to Amazon reviews feature in your AppFollow account. The feature is in beta and available for Premium customers only.

Since the Amazon App Store doesn't allow you to send official replies, we have a different solution.

Difference between Amazon App Store and Amazon Retail Store

       Amazon Retail Store Amazon App Store
Amazon Reviews ✔️ ✔️
Amazon Questions ✔️
Customer Support/Customer Interaction role * ✔️
Manufacturer/Seller badge ** ✔️

* Since Amazon App Store doesn't provide Customer Support/Customer Interaction roles to publish replies as a developer, you can reply to users' reviews as an Amazon customer or from your brand name

** Verified Amazon Vendors Central accounts may have a Manufacturer badge. You’ll find the info on how to get the Manufacturers' badge in the Amazon Official Contributions program.

Many user reviews deliver valuable feedback to app developers. Use AppFollow to collect these reviews, and use them to your advantage. 

  1. Turn user feedback into functional insights with semantic analysis
  2. Automate support routine with auto-tags and auto-replies
  3. Monitor app reviews of your competitors and know their users better than they do

Please feel free to contact our support team if you need any further information.

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