User Roles and Access
Permissions to the functionality available for a team member in AppFollow could be limited by user roles. Below is the comparison of the available roles and permissions.
| ADMIN | USER | SUPPORT MANAGER | READ-ONLY | |
| Manage subscription | ✔️ | ❌ | ❌ | ❌ |
| Manage team members | ✔️ | view the list of team members | view the list of team members | view the list of team members |
| Manage collections | ✔️ | ✔️ | ❌ | ❌ |
| Manage apps, access to Dashboard, Downloads&Revenue pages |
✔️ | ✔️ | ❌ | ❌ |
| Access to Keywords&ASO section |
✔️ | ✔️ | ❌ | view the data on the pages under the Keywords&ASO |
| Rankings and Featured timeline sections | ✔️ | ✔️ | ❌ | ✔️ |
| Access to Ratings&Reviews section* | ✔️ | ✔️ | ✔️ | view reviews without access to tags, templates, auto-reply rules and ability to switch the translation on and off |
| Integrations and Email reports settings | ✔️ | ✔️ | view settings only | view settings only |
| Account settings access | ✔️ | ✔️ | view settings only | view settings only |
| Access to Agents' statistics on Reviews Dashboard | ✔️ | ✔️ | ❌ | ❌ |
| *Full access to Ratings&Reviews section includes: - auto-tags and tags management (add, edit, delete); - auto-replies management (add, edit, delete, copy); - templates and folders management (add, edit, delete, copy); - switch the auto-translation option on and off; - reply to reviews, reply to reviews using templates, assign tags to reviews and add notes, report semantic tags, report a concern, export review reports. |