Integration with Mac App Store

In This Article

Setting Up the Integration

To reply to Mac reviews, make sure you set up integration with App Store Connect first. 

  1. Go to AppFollow dashboard and choose the Mac app you need to reply to reviews.
  2. Click “Integrations”

  3. Click "Add new integration" and choose App Store Connect.

  4. Enter the login data: Apple ID and Password and click “Add integration”
Only users with Admin, App Manager or Customer Support roles can reply to reviews and edit responses. If you have 2-factor authentication, we won't be able to get your reviews. Please, create a new user with just Customer support role connected to AppFollow.

Now you can reply from our platform or integrate one of help desk systems and reply from there. For example, Slack, Zendesk, HelpShift and 15 more. Check All integrations section to learn more.

Invite your colleagues to access AppFollow account to speed up the whole reply process. Don't hesitate to check Invite Users article for more details.

My integration doesn't work

  1. Sometimes App Store Connect (ex-iTunes Connect) has a bug when you create new accounts or editing existing ones. Just wait and try again.
  2. Apps that you have access to in App Store Connect (ex-iTunes Connect) are not the same ones you'd like to integrate with AppFollow. 

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