Usedesk Integration: get reviews and send your responses
Use AppFollow to get every user review and reply to positive and negative reviews from Usedesk.
1. Open Integrations on the left menu and click "Add new integration";
2. Choose Usedesk and click “Add integration”;
3. Type an email from your Usedesk account. To find it go to your Usedesk account > Channels > Add Email Inbox;
4. Find “Incoming connection”. The email in the box here is the email you need to paste into your AppFollow dashboard. Click “Copy” and go back to your AppFollow integration pop-up;
5. Paste the email into the “Email” text field in AppFollow account;
6. Choose which reviews you want to receive: all, featured, only negative or positive ones (mark the number of stars), or import history and click “Add integration”.
You will receive reviews with:
- the app store a review came from;
- featured reviews;
- full name of a device (for Google Play only);
- a country or a language and device language (for those cases when language of a review doesn’t match language of a device);
- counted words in a review.
Reply to reviews
If you want to reply to reviews using Usedesk, set up these integrations first:
After that every ticket with a review will consist of a direct link. Click it to send your response.
Reply via API
Alternatively you can use AppFollow API to receive reviews and reply to them. We have a list of ready-to-use methods for that.
In case we can't publish a reply on App Store and/or Google Play, we will notify you about it in the same thread.
My review wasn't published
The most common reasons are:
- Reply is longer than 350 characters. This is the limit set by Google Play for Android-reviews. For App Store maximum reply length is 5000 characters;
- Settings issue, for example, password changed in App Store Connect (ex-iTunes Connect). You need to delete the integration with the store and install a new one. Then you'll be able to reply again.
Please, note that this is a paid option. Free tier included in every plan allows you to reply to 20 reviews per month.
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