Use AppFollow to get every user review and reply to positive and negative reviews from Usedesk.
1. Open Integrations on the left menu and click "Add new integration";
2. Choose Usedesk and click “Add integration”;
3. Type an email from your Usedesk account. To find it go to your Usedesk account > Channels > Add Email Inbox;
4. Find “Incoming connection”. The email in the box here is the email you need to paste into your AppFollow dashboard. Click “Copy” and go back to your AppFollow integration pop-up;
5. Paste the email into the “Email” text field in AppFollow account;
6. Choose which reviews you want to receive: all, featured, only negative or positive ones (mark the number of stars), or import history and click “Add integration”.
You will receive reviews with:
- the app store a review came from;
- featured reviews;
- full name of a device (for Google Play only);
- a country or a language and device language (for those cases when language of a review doesn’t match language of a device);
- counted words in a review.
Reply to reviews
If you want to reply to reviews using Usedesk, set up these integrations first:
After that every ticket with a review will consist of a direct link. Click it to send your response.
Reply via API
Alternatively you can use AppFollow API to receive reviews and reply to them. We have a list of ready-to-use methods for that.
In case we can't publish a reply on App Store and/or Google Play, we will notify you about it in the same thread.
My review wasn't published
The most common reasons are:
- Reply is longer than 350 characters. This is the limit set by Google Play for Android-reviews. For App Store maximum reply length is 5000 characters;
- Settings issue, for example, password changed in App Store Connect (ex-iTunes Connect). You need to delete the integration with the store and install a new one. Then you'll be able to reply again.
Please, note that this is a paid option. Free tier included in every plan allows you to reply to 100 reviews per month.
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