Email Integration: get every user review and send a response

Use your email to monitor customer reviews, reply to Google Play and App Store reviews, and get more installs and downloads.

Get reviews

  1. Open Integrations on the left menu and click "Add new integration";
  2. Choose Email and click “Add integration”;
  3. Type an email or emails, where you get reviews;
  4. Choose which reviews you want to receive: all, featured, negative or positive ones (mark the number of stars), or import reviews history;
  5. Click “Add integration”.

The next new review you will get on the email. Add auto-translation feature to get new reviews in your language.

You will receive reviews like this:

  • We show the app store where a review came from;
  • Mark 'popular' reviews;
  • Show full name of a device (for Google Play only);
  • Define a country or a language and device language (for those cases when the language of a review doesn’t match the language of a device);
  • Count words in a review

Test notification

Don’t wait till the next review — send a test notification to see how they will look like:

Reply via Email

If you want to reply to reviews via email, set up these integrations first:

What’s next

Alternatively, you can use AppFollow API to receive reviews and reply to them. We have a list of ready-to-use methods for that.


In case we can't publish a reply on App Store and/or Google Play, we will notify you about it in the same thread:

My review wasn't published

The most common reasons are:

  • Reply is longer than 350 characters. This is the limit set by Google Play for Android-reviews. For App Store maximum reply length is 5000 characters;
  • Settings issue, for example, you've changed your password in App Store Connect (ex-iTunes Connect). You need to delete the integration withe the store and install a new one. Then you'll be able to reply again.
Please, note that this is a paid option. Free tier included in every plan allows you to reply to 20 reviews per month.

Need help with settings? Hit the beacon - we're here for you!

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