App Store Connect Integration

Integration with App Store Connect (ex-iTunes Connect) allows you to reply to positive and negative reviews, improve your app visibility, and get more downloads.

Connect App Store Connect with AppFollow to get all app data:

  • Real-time app updates;
  • Receive reviews and reply to them;
  • Get ASO and sales reports.

Your app’s new reviews are delivered to the Reviews page, Slack, email, and help desks 4 times per day. When you set up the integration, they will be updated every hour.

Please note that your replies appear in the App Store after moderation, which takes up to 12 hours.

After connecting the integration with the Console for replying to reviews, AppFollow gets access to the reviews’ feed and the ability to send the answers via API. This access is regulated by App Store Connect Roles.

How to set up

Depending on the type of integration, check the roles and permissions in your App Store Connect account:

  • Reply to Reviews (reply to reviews and edit responses): Admin or Customer Support roles.
  • ASO Report (access to analytics) and Sales Report (access to sales data): Admin or Marketing + Finance roles (Sales and Access to Reports will be marked automatically).
  • Full access integration: Admin or Customer Support + Marketing + Finance roles (Sales and Access to Reports will be marked automatically).
  1. Open the main app page (iOS) and click "Integrations";
  2. Click "Add new integration";
  3. Choose App Store Connect (ex-iTunes Connect) and enter your Apple ID and Password. Done!

Please note that you have 20 replies per month for free. If you need more, contact our support team.

If you have an Android app, set up Google Play integration to reply to Android reviews as well.

My integration doesn't work

  1. Your role doesn’t have the necessary permissions. If you are trying to reply to reviews, please make sure that you have a Customer Support role.
  2. Apps that you have access to in App Store Connect (ex-iTunes Connect) are not the same ones that you'd like to integrate with AppFollow;
  3. Your account is protected by two-factor authorization. Please, contact our Support team for assistance with the integration settings.

Need help? Hit the beacon to chat with our support team.

What's next?

  1. Now when checking Reviews, you will see a box for your reply:

2. Receive and reply to reviews from Slack

3. Reply to Android reviews

4. Check your app and ASO performance with ASO report!

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