Reply to Reviews: Reply Templates

In This Article

Overview

Speed up and streamline your work with customer reviews by replying to them with Reply Templates. By default, there are two negative and two positive reviews in your account. Build your own templates to create a set of canned replies for specific topics, apps, and languages. 

Group your templates into folders to keep them organized and easy-to-find. Read on to learn how to create a folder for templates, how to create a template, and how to import your existing templates into AppFollow. Learn more about replying to reviews in the article Reply to Reviews: Work With Reviews.


Create a Folder for Templates

  1. In the left-hand navigation menu, expand the Reply to Reviews section and click on "Templates List".
  2. Click "+Add New" in the top-right of the page and select "Folder".
  3. Enter the name of the new folder.
  4. If you want to include the new folder into an existing folder, select a parent folder.
  5. Click "Add Folder".

Create a Template

  1. In the left-hand navigation menu, expand the Reply to Reviews section and click on "Templates List".
  2. Click "+Add New" in the top-right of the page and select "Template".
  3. Enter a name for the new template.
  4. Type in the template’s reply text.
  5. If the template should be available only for specific apps, select the apps from the dropdown. If the template should be available for all apps in the workspace, leave the setting at “All applications”.
  6. Select a folder into which you want to include the new template.
  7. If you want to automatically assign tags to reviews where you use this template, select them here.
  8. Choose the AppFollow Workspaces where this template should be available.
  9. Click "Add Template".


Import Templates

If you already have a working base of reply templates outside of AppFollow – we’ve got you covered. Smoothly transfer to AppFollow by importing your existing templates into the system. 

To import your existing templates:

  1. In the left-hand navigation menu, expand the Reply to Reviews section and click on "Templates List".
  2. Click "Import Templates" in the top-right of the page.
  3. Download our sample file.
  4. Edit the file to include your reply templates. 
  5. Go back to the Import Templates window and re-upload the file.


Copy an Existing Template to a Different Workspace

Instead of creating new Templates from scratch, you can save time by copying an existing Template or Template Folder to a different workspace.

To copy a Template or a Template Folder:

  1. In the left-hand navigation menu, expand the Reply to Reviews section and click on "Templates List".
  2. Click on the clipboard icon next to the Template or Folder that you want to copy.
  3. Select the workspace where you want to copy the Template or Folder.
  4. Click “Copy”.


Need more automation? Check out the Auto-replies feature.

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