Reviews: reply templates

You can speed up your work with customer reviews by adding reply templates.

By default, there are two negative and two positive reviews in English in your account. You can add more templates in any language. It is also possible to group templates by folders.

To create a folder:

  1. Go to Ratings & Reviews - > Templates;
  2. Click '+ Add New' - > Folder;
  3. Type a folder name and select the parent folder if necessary;
  4. Click “Save”.

To create a template:

  1. Go to Ratings & Reviews - > Templates;
  2. Click “+ Add New' - > Template;
  3. Type a template name and text of your reply;
  4. If you write a template for a particular app, select the app and folder where to keep it;
  5. It is possible to select tags that will be assigned to the review together with the template;
  6. Click “Save”.
Import tags&templates

To smoothly transfer to AppFollow and decrease CS workload you may import tags&templates with a self service request.

To import Tags & Templates to AF please do the following::
  1. Go to Templates/Tags page -> Click ‘Import Templates/Tags’ in the top right corner
  2. Download file 
  3. Fill in data 
  4. Upload file

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