Once the tags are set, you can explore your user feedback trends, analyze your support team performance and understand the areas the most attention is required.
With the help of the Reviews chart page you can analyse the reviews by apps, by countries, by app versions and by tags.
The page contains the Reviews by Tags pie diagram that allows quickly get an idea of what the majority of user feedback was about. Or, for example, who processed the reviews, like on the example below 1st and 2nd line support managers.
More detailed report on review tags available on the Tags chart page.
The Tags chart page helps to get an overview of trends in user feedback and learn how well the support team performs.
The Tags chart shows the total number of reviews, reviews with and without tags and the percentage of reviews with tags from the total number of reviews. You can see the dynamic of reviews with a certain tag on the chart and analyze the trends.
The chart provides with different views: Chart (absolute changes), Relative Chart (relative changes day by day) and Pie (percentage of each selected tag in total number of reviews for the period of time).
In the Summary table there is a number of reviews with specific tags and a history of changes.
For example, on the screenshot below we can see the team uses tags and marks every review with a tag (100% reviews have tags). The 2nd line support team is doing well in solving user’s issues and as a result, users change the original estimate of an app and give it more stars.
To learn how to create tags and set auto-tag rules, please check out this article.