You can use AppFollow not only to view reviews that your customers left for your products and apps in the Amazon Store, but also to reply to it. Let's see below how you can do this.
This tool is available in beta now.
Amazon replies feature is available for the a paid subscription users. Please contact us via email firstname.lastname@example.org or live chat or ask your account manager directly about adding the Amazon replies feature to your account.
There are two options of how replies could be posted to Amazon:
- as Amazon Seller
- as Manufacturer
Reply as Amazon Seller
To enable this feature in your AppFollow account, first of all, please reach out our support and we'll activate the Amazon replies.
Once the Amazon replies option is enabled, for the replies to be published in Amazon as a Seller you need only to do the following:
1. Go to Integrations page and connect Amazon Dev Console integration:
To set this integration, you only need to click on 'Add Integration' and the console will be connected.
2. On the Ratings & Reviews page, pick up your Amazon app or product and start typing your reply with "Amazon Seller reply:"
3. Now you can see how it looks like in the Amazon Store:
Did this answer your question?Thanks for the feedbackThere was a problem submitting your feedback. Please try again later.