Email Integration: get every user review and send a response

Updated 4 months ago by Kate Dudkina

Use your email to talk cover mobile apps' feedback: monitor customer reviews, reply to Google Play and App Store reviews, and get more installs and downloads.

Get reviews

  1. Open Integrations on the left menu and click "Add new integration";
  2. Choose Email and click “Add integration”;
  3. Type an email or emails, where you get reviews;
  4. Choose which reviews you want to receive: all, only negative or positive ones (mark the number of stars);
  5. Click “Add integration”.

The next new review you will get on the email. Add auto-translation feature to get new reviews in your language.

You will receive reviews like this:

  • We mark the app store a review came from;
  • Mark 'popular' reviews;
  • Show full name of a device (for Google Play only);
  • Define a country or a language and device language (for those cases when language of a review doesn’t match language of a device);
  • Count words in a review.

Test notification

Don’t wait till the next review — send a test notification to see how they will look like:

Reply via Email

If you want to reply to reviews via email, set up these integrations first:

What’s next

Alternatively you can use AppFollow API to receive reviews and reply to them. We have a list of ready-to-use methods for that.

Use API

In case we can't publish a reply on App Store and/or Google Play, we will notify you about it in the same thread:

My review wasn't published

The most common reasons are:

  • Reply is longer than 350 characters. This is the limit set by Google Play for Android-reviews. For App Store maximum reply length is 5000 characters;
  • Settings issue, for example, password changed in App Store Connect (ex-iTunes Connect). You need to re-login to the console and get back to reply.
Please, note that this is a paid option. Free tier included in every plan allows you to reply to 20 reviews per month.

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